Terms and Conditions

(Version: October 2012)

The Terms and Conditions of Tembas Nepal Trek & Expedition Pvt. Ltd. (hereinafter referred to as “TNT”) are listed below:

1. Booking Requirements
Bookings should be made in written form by fax, e-mail or online submission. The booking will be confirmed as soon as possible by e-mail. 

On tours, rooms or tents are provided on a twin-sharing basis. Thus, a single room supplement shall be charged to a client who has no other tour participant sharing his room/tent. Please inform TNT in advance if a single or double room/tent is required. The charge for a single room/tent shall be paid in addition to the tour price.

TNT reserves the right to charge compensation in the case of changes made to a tour already booked.

2. Payment
Upon confirmation of the booking, a 20% prepayment is required.

The remaining payment shall be paid in cash or remitted two weeks prior to the tour departure date.

Please transmit your payment to the following US $ account: 

Account Holder: Tembas Nepal Trek & Expedition Pvt. Ltd.

Account No. 0190 200 166 0036

Himalayan Bank Limited, Tridevi Marg, Thamel, Kathmandu, Nepal


The bank service charge shall be paid by the clients themselves at the time of remittance.

3. Passenger Cancellation & Refund Policy
The cancellation of any tour shall be made by written notification (email, Internet). The following cancellation charges shall be valid:

  • 46 days or more, prior to the departure date = 20% of the tour cost
  • 45 - 30 days prior to the departure date = 40% of the tour cost
  • 29 - 15 days prior to the  departure date = 50% of the tour cost
  • 14 - 8 days prior to the departure date = 70% of the tour cost
  • 7 days - 1 day prior to the departure date = 85% of the tour cost
  • On the day of departure = 100% of the tour cost

The clients shall be entitled to receive a refund should the paid amount exceed the amount of the cancellation charge.

4. Pricing/Currency Fluctuation
TNT reserves the right to revise the price of any tour posted at websites or in brochures owing to the requirements of any external factors beyond TNT’s control, for instance, changes in exchange rate, currency fluctuation, land or air costs, government action, etc.. TNT shall endeavour to maintain the present price.

5. Right to disclosure
The Trekkers Information Management System (TIMS) was initiated on 1st January, 2008 to ensure the safety and security of trekkers in general trekking areas and to control illegal trekking operations. The details on trekkers visiting general trekking areas are recorded by the Trekking Agencies’ Association of Nepal (TAAN) and the Nepal Tourism Board (NTB) and a TIMS Card is issued. TIMS monitors their personal data, and any data relating to the trek, the trekking region and the trekking route. TNT organises the respective TIMS cards.

6. Changes in Itinerary / Booking
Where alterations to any tour itinerary are concerned, prior notice is requested. The clients are therefore advised to keep in touch with TNT. However, the clients may occasionally be obliged to discontinue their journey en route under certain circumstances, for instance, bad weather, etc..

TNT aims to fulfill the booked trip to complete satisfaction with special personal and individual services.  In case of shortage in the availability of hotels, domestic flights or other means of transportation, TNT reserves the right to changes without prior notice.  In these cases, TNT informs the clients immediately.

7. Discontinuation of the journey
No refund shall be paid to clients who discontinue their journey, regardless of whatever parts of the itinerary have not been completed.

8. Acceptance of Risk and Responsibility (Disclaimer)
TNT shall not be responsible for any delays and alterations in the program/itinerary or expenses incurred directly or indirectly due to natural hazards, flight cancellation, accident, breakdown of transport, weather, sickness, landslides, closures, blockades due to political unrest, or any such incidents.

TNT shall not be responsible for any loss, injury or damage to persons or property, or otherwise with respect to any accommodation, transportation or other services resulting directly or indirectly from force majeure, dangers, fire, accident, strikes, thefts, epidemics, or any other causes beyond TNT’s control.

9. Client's Obligation
It shall be the client's own responsibility to obtain a passport and travel visa. The passport should be valid for at least 6 months beyond the intended date of return. The clients shall be responsible for providing TNT with correct, complete and accurate information regarding personal details including physical disabilities.

10. Cancellation by TNT
Should TNT cancel a booked trip due to unforeseen circumstances such as war, natural disasters, conflict, unfavorable weather conditions, etc., TNT shall be pleased to suggest an alternative tour of a similar standard. Should this fail to satisfy the clients, all the money paid by the clients shall be refunded. Any other expenses incurred by the clients as a result of this booking shall be entirely their responsibility.

11. Tour Leader Authority
The clients acknowledge and agree to abide by the decisions of the tour leader.

Moreover the clients acknowledge and agree that the tour leader has full authority over the trekking itinerary, including without restriction, any alterations to the schedule, the site of the overnight lodging locations and the amount of time spent at each destination.

Should the clients have any concern about their trek, they should notify their tour leader accordingly.

Additionally, the tour leader may exclude clients from the trek for any reason that may negatively affect or cause disruption to the tour experience, including any behavior without exception that may cause harm or danger to another client or a third party.

12. Flight delay
There is virtually always a possibility of a flight delay or postponement owing to highly unpredictable weather conditions that may occur in Himalayan regions, in particular, in the Everest region (Lukla), Jomsom, Dolpo, Simikot and the Jumla region, etc..

When trekking in remote areas or those described above, and especially outside the trekking season, the clients are strongly advised to reserve extra days for making allowance for possible delays, and thereby avoid any frustrating consequences. In the case of a delayed flight prior to commencing the tour, or at the end of the tour, the clients shall pay for their own accommodation, food costs, etc..

13. Insurance 
TNT recommends taking out a travel and health insurance that includes evacuation, medical and personal accident risks, helicopter rescue, where appropriate, repatriation and tour cancellation, damages and loss or theft of baggage.

14. Health Regulations
It shall be the clients’ own responsibility to inform themselves about health regulations and the required immunization protection. 

Information on this is provided by departments of public health, physicians, tropical institutes, the Foreign Office, etc.. 

15. Trip to Tibet or Bhutan
Additionally the Terms & Conditions of our respective partner agencies shall apply.

16. Tour Operator
The tour is organised by Tembas Nepal Trek & Expedition Pvt.  Ltd., (Govt.  Lic. No. 963/065, PAN (tax) no. 303099536),

Greenland, Milijuli Tole,
60 Tokha Road, Gongabu
P.O.Box 25310
Kathmandu, Nepal
Tel. + 977 1 4956334
Mobile + 977 985 121 1158
This email address is being protected from spambots. You need JavaScript enabled to view it.

These conditions shall be governed by and construed in accordance with the laws of Nepal.